Aulani Resort Joins The Disney Temporary Closure List Due To Covid 19
Aulani Resort joins the Disney temporary closure list of resorts and Disney Parks that have been closed due to the Covid 19 virus. In line with state guidance, in an abundance of caution and in the best interest of guests and cast members, the Aulani Resort will close beginning 5 p.m. on Tuesday, March 24-Tuesday, March 31.
It is the hope that by waiting until Tuesday, this will give guests the ability to make necessary travel arrangements or book alternative accommodations. With Spring Break now underway, we know that many families have questions about what to do if they have reservations or upcoming reservations that will be impacted by this latest announcement. As the Aulani Resort joins the Disney temporary closure list due to Covid 19, here is what you can do to change or reschedule your upcoming reservation:
Resort Rooms and Packages
For reservations booked through DisneyAulani.com or The Walt Disney Travel Company, guests can either contact their Disney Travel Professional directly or call (866) 443-4763 to reschedule reservations with arrivals of March 24-31 to a future date. To provide additional flexibility, Disney is waiving all Disney-imposed change and cancellation fees up to the date of check-in for your reservations that are impacted, as well as those rescheduled reservations with arrivals through June 30, 2020.
On Tuesday, March 24 at 5 p.m., room-only reservations booked directly through Disney, for arrivals March 24-31, will automatically be canceled. Please contact the Walt Disney Travel Company at (866) 443-4763 to rebook or cancel your Aulani Resort hotel package.
Disney will also process a refund to the original form of payment if a payment had been made. For other reservations made by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, will be deducted from refundable amounts for Walt Disney Travel Company packages. Right now, a majority of airlines and car rental companies are offering refunds or free rebooking services to allow you to travel a later date. Please check with your individual airlines, car rental companies as well as excursion companies for additional information.
With many states, including California, issuing mandatory shelter in place orders, here is the current information that we have on Disney Parks and Resorts and the temporary closure list due to the Covid 19 virus.
Disneyland & Disney California Adventure Park
Disneyland Park and Disney California Adventure park, along with the Disneyland Resort properties remain closed, after carefully reviewing the guidelines of the Governor of California’s executive order and in the best interest of our guests and employees, which began the morning of March 14 through the end of the month. Disney will monitor the ongoing situation and follow the advice and guidance of federal and state officials and health agencies. Disney will continue to pay cast members during this time.
Disneyland Resort will work with guests who wish to change or cancel their visits and will provide refunds to those who have hotel bookings during this closure period. Many reservations can now be changed and rescheduled directly on the web without having to call. Also here is additional information for Disneyland Resort Park tickets and annual passes regarding extensions and new expiration dates:
Disneyland Annual Pass:
Disneyland will extend the expiration dates for passholders who have annual passes that are valid during the coronavirus closure period stretching through the end of March.
“Given the necessary closure, all Annual Passholders who have Passports that are valid during the closure period will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure. Before the reopening of the parks, passholders will find out the new expiration date on their annual passes based on their pass type and level of access. The extended date will be reflected on your Passport account prior to our reopening of the parks,” Disneyland said in a statement issued to annual passholders.
Passholders on the monthly payment plan will continue to make their scheduled payments and will not be required to make any payments during that extended period.
“Annual Passholders on the monthly payment program will remain on the current payment schedule and continue to make their scheduled payments,” the statement said. “These Annual Passholders will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure and will not be required to make any payments during that extended period.”
For Disney Flex passholders, Disneyland will cancel reservations during the closure period without penalty. Flex passholders need to make advance reservations to get into Disneyland and Disney California Adventure on busy days.
Southern California Ticket
The expiration date for the promotional Southern California Tickets will be extended day-by-day for each day Disneyland Resort theme parks are closed.
Promotional Child Ticket
The expiration date for wholly unused promotional Child Tickets will be extended through Dec. 15, 2020. Guests who made their first visit between Feb. 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 14-day expiration period of their promotional tickets extended to Dec. 15, 2020.
Walt Disney World Resort
In an abundance of caution and in the best interest of our Guests and Cast Members, Walt Disney World joined the temporary Disney closure list due to Covid 19 at their theme parks and resorts at Walt Disney World® Resort, beginning March 16, through the end of the month. The Walt Disney Company will pay its Cast Members during that closure period. Disney Resort hotels along with Disney Springs are now also closed through the end of the month. Disney will continue to stay in close contact with appropriate officials and health experts.
“We are working as quickly as possible to provide you information on impacts to existing and future reservations during this time period. You can continue to check with your Disney Travel Professional, for additional details on modifying your reservations or receiving a refund. We appreciate your patience and understanding.”
Disney Cruise Line
“In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line has decided to suspend all new departures beginning Saturday, March 14, 2020, through the end of the month. This precautionary measure applies to all four of Disney’s cruise ships.
While we know this decision may be disappointing, the health and wellbeing of our guests is of the greatest importance. We are equally committed to the wellbeing of our incredible crew members who live and work aboard our ships and on Castaway Cay. During the suspended operations, Disney Cruise Line will continue to compensate our Crew Members and shoreside Cast Members.
The Disney Dream will depart on a three-night cruise from Port Canaveral as scheduled on Friday, March 13, and will return to Port Canaveral on Monday, March 16. The Disney Fantasy and Disney Magic will return to port on Saturday, March 14. The Disney Wonder, which is currently in the midst of a westbound Panama Canal cruise, will continue on its scheduled itinerary, with guests disembarking in San Diego on Friday, March 20.
Disney Cruise Line will offer guests affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to them. Given the higher than normal call volume at our Call Center, we ask that affected guests or their travel agents wait to contact Disney Cruise Line until after they receive an email from Disney.”
Below is a list of impacted sailings:
March 28-April 2
March 29-April 5
March 30- April 3
Adventures By Disney
The Coronavirus Disease (COVID-19) situation continues to evolve quickly and Adventures by Disney is closely monitoring global developments and following the advice of public health authorities, medical experts and officials in the destinations we visit.
In an abundance of caution and in the best interest of our Guests and Guides, Adventures by Disney has decided to suspend new departures through the end of March, excluding the Australia adventure, departing March 15, that will continue as scheduled.
Additionally, based on updated travel guidance from the U.S. Centers for Disease Control and Prevention, it is also necessary to cancel the following adventures:
- Disneyland Resort & Southern California departures through March
- Disneyland & Southern California Escape departures through March
- England and France departures through April
- Egypt departures through April (due to connecting flights through affected areas)
- Greece departures through April
- Vietnam, Cambodia, and Laos departures through May
- Italy departures through May
- Italy and Amalfi Coast departures through May
- Japan departures through May
- China departures through June
While we know this decision may be disappointing, the health and wellbeing of our Guests and Guides is of the greatest importance. During the suspended operations, Adventures by Disney will continue to compensate our Cast Members. Adventures By Disney will be contacting all impacted guests and travel agents.
SHANGHAI DISNEYLAND BEGINS LIMITED REOPENING!
The good news is that Shanghai Disneyland, which has been closed for many weeks now, has begun to reopen on a very limited basis. As the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.
The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection, and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures and present their Shanghai QR Code. Only guests with a green Shanghai QR Code will be allowed to enter the resort. Guests must wear a mask during their entire visit (except when dining), and will also be reminded to maintain respectful social distances at all times while in stores, queues, and restaurants.
Please refer to the Shanghai Disney Resort official website and app for the operation hours of Disneytown and Wishing Star Park.
We applaud the decision of Disney to put the well being of their guest and cast members above all else during these most difficult of times. Coming up later this week we will show you how you can still virtually visit some of your favorite Disney Parks shows and attractions right from the comfort of your own home. How have your upcoming travel plans changed with the Disney temporary closure list due to Covid 19 and will it keep you from traveling in the future?